There are plenty of solutions on the market for backing up your VMware vSphere environment, and all are constantly being updated. As you move from one version of VMware vSphere to the next, vendor documentation sometimes is not appropriately updated to include the necessary permissions for your backup software to do its tasks properly. Calling support is not always the ideal solution because some techs are just going by what their official documentation states - we just covered that their manuals aren't constantly updated (or specific sections). So what do you do?